Help

Returns & refunds

Because every gift is made specially from your photo, we can’t accept returns for a change of mind once it’s been printed. Personalised items are exempt from the 14-day cancellation right under the Consumer Contracts Regulations. That’s why we always send you a proof first.

Before you approve your proof

Changed your mind? Email before you approve your proof and we’ll cancel your order and refund you in full.

Damaged, faulty or misprinted

If your gift arrives damaged, faulty, or doesn’t match the proof you approved, email a photo within 30 days and we’ll send a free replacement or a full refund — your choice. You won’t need to send it back.

Lost in the post

If it hasn’t arrived 10 working days after dispatch, let us know and we’ll remake it or refund you.

Your statutory rights are not affected.